Customer Service

Shipping & Delivery

For all orders placed before 12pm midday Monday to Friday, we will do our best to process and dispatch the same day. Orders placed after this time or on a weekend or Bank Holiday will be processed and dispatch on the next business day. Delivery of UK orders is via Royal Mail or courier. Please note that someone needs to be present at the delivery address to accept the goods. Redelivery of returned orders will incur an additional shipping payment. Postage and packaging is not included in Shea Mooti product prices. Please see our delivery charges for full costs. All delivery charges are subject to change. We do not deliver to PO boxes. For all orders placed before 12pm midday Monday to Friday, we will do our best to process and dispatch the same day. Orders placed after this time or on a weekend or Bank Holiday will be processed and dispatch on the next business day. Delivery of UK orders is via Royal Mail or courier. Please note that someone needs to be present at the delivery address to accept the goods. Redelivery of returned orders will incur an additional shipping payment. Postage and packaging is not included in Shea Mooti product prices. Please see our delivery charges for full costs. All delivery charges are subject to change. We do not deliver to PO boxes.

Privacy & Security

We take the privacy of our customers and website users very seriously. The only personal information we collect is information that you give us when you register and when you place an order. Your personal information will be exclusively used for individual customer care. We confirm that any personal information that you provide to us is held in accordance as required by law, operating under UK legislation.  Read the full policy here

Returns & Refunds

We’re sure you’ll love your order from Shea Mooti, however if in the unlikely event you need to return your order we operate a ‘no quibble’ returns policy. Please keep the order with the original packaging, in the condition it was received, unused and notify Shea Mooti of your returns via e-mail: sales@sheamooti.com within 7 days from receipt of the products for a refund or exchange.  It is your responsibility to return items to us. We recommend recorded delivery or Royal Mail special delivery. We cannot be held responsible for loss or damage to goods whilst they are being returned. Please include your delivery note or copy of your email invoice and send in appropriate packaging. All products must be returned within 14 days of receipt in original packaging.  The goods should be returned to: Shea Mooti Skincare Ltd, 1a Raven Road, South Woodford, London, E18 1HB.  Refunds will be made to paypal or the card that was used in the original purchase.  A cheque made payable to the cardholder may be sent if the card or paypal accouont is no longer valid.

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